Information Technology

IT Frequently Asked Questions (FAQs)

See below for answers to technology related questions.

Q: 
How do I change my network / email password?
A: 

Here are two easy ways to change your password:
•Login to your campus email account using Outlook Web Access, click on “Options” in the top right corner, then click on “Change Password” on the left side of the page.
•From any College lab/cluster PC or terminal, hit ctrl-alt-del and select “Change Password.”

Keep in mind that your password must meet the following complexity requirements:
•Your password cannot contain your name or username (e.g. "John Smith" or "jsmith").
•Your password must be at least 6 characters in length.
•Your passwords must contain characters from three of the following four categories:
•Uppercase characters
•Lowercase characters
•Base 10 digits (0 through 9)
•Nonalphanumeric characters (e.g. # $ - ?)

Q: 
I forgot my username and / or password. How do I re-connect?
A: 

Your student credentials for all Unity College systems use the same username and password.  When you change the password in one system, they are all changed.  When your account was first created, you should have received an email message with your username and instructions for your first login.  Your Unity College  username is generally setup as your first initial + your last name plus the last two digits of your application year.  (e.g., John Smith, a 2013 applicant = jsmith2014.)  The default password is generally set to be your first initial capitalized + your last initial in lowercase + the last four digits of your social security number.  You should change this password at your first successful login.

If you still need help logging in, please contact our Help Desk, by phone (preferred) at 207.509.7110 or by email at helpdesk@unity.edu.  

Q: 
How can I login to network based resources like UCommunicate / SharePoint, etc?
A: 

Some systems require your username to be entered with the domain name pre-pended.  Our domain name is "campus", so your username would need to be entered like "campus\username"  (Note the direction of the back-slash is important!)  On personal systems, you may need to click "other user" in order to login with this format.

Q: 
How do I access the CAMS Student Portal?
A: 

Use this link to access the CAMS Student Portal.

(This link is also available from the "Quick Picks" pages.)

Q: 
How do I connect to the wireless network from my personal devices?
A: 

Simply connect to the Unity College Guest wireless network and follow the instructions for configuring your device to access the secure Unity College network.

Q: 
Do you recommend computer specifications for first year students?
A: 

We strongly recommend a laptop computer with the following minimum specifications:

Windows / PC:
•Windows 8
•Intel Core i5 or Core i7 CPU (2+ GHz)
•4GB RAM or more
•128GB or larger hard drive
•Wireless network ready
•4 year next business day warranty that includes accident coverage (for theft insurance, review your homeowners insurance policy coverage.)
•Suitable carrying case

Apple / Mac:
•MacBook Air or MacBook Pro
•Intel Core i5 or Core i7 CPU (2+ GHz)
•4GB RAM or more
•128GB or larger hard drive
•Wireless network ready
•Apple Care extended warranty (for theft insurance, review your homeowners insurance policy coverage.)
•Suitable carrying case

For the purchase of PC products and accessories, visit our GovConnection store at:  http://www.govconnection.com/unitycollege  

For the purchae of Apple products and accessories, visit the Apple Higher Ed store at:  http://store.apple.com/us-hed

 

Q: 
Do you have a laptop purchase program?
A: 

Unity College has a discount program with GovConnection, through which many devices and accessories are available for purchase.  Students should choose a laptop model that best fits their needs. Please see the recommended minimum specifications, listed above.

For the purchase of PC products and accessories, visit our GovConnection store at:  http://www.govconnection.com/unitycollege  

For the purchae of Apple products and accessories, visit the Apple Higher Ed store at:  http://store.apple.com/us-hed

 

Q: 
What services are available to students?
A: 

Please see the Student Services page.

Q: 
Can I use my Internet-enabled gaming console (Xbox, etc.) or other devices on the college network?
A: 

Yes.  We allow gaming consoles and other media devices to connect to the network in your residence hall room.  Just connect to the Unity College Guest wireless network for instructions.  Most online games will function just fine on the campus network. If you experience a problem using a particular game on the network, please contact us and we’ll try to help. Please note that a few games require network system changes that we are unable to accommodate.

Q: 
Do you support other wireless devices like mobile phones and tablets connecting to the network?
A: 

Yes!   Just connect to the Unity College Guest wireless network and follow the instructions for configuring your device to access the secure Unity College network.

Q: 
Will you fix my computer?
A: 
Q: 
What is Canvas and how do I use it?
A: 

Canvas is our learning management system.  Your instructor may be using Canvas to distribute course materials like syllabi, readings, etc.  They may also ask you to participate using Canvas by way of submitting assignments, participating in discussions, taking quizzes, etc.  Your instructor will guide you through this as well as set expectations for using Canvas in each course.   

Canvas augments our CAMS student information system and replaced the “My Courses” components of the CAMS portals for the Fall 2013 semester. The CAMS student portal still functions as the primary interface for course selection, registration, enrollment, official grades, etc. Speaking of grades, you should know that final grades available through Canvas are NOT official grades for your course. All official grades will remain recorded in the CAMS portal system.

Students can access the Canvas LMS via the Unity College website "quick links" area or directly, via this link. You will need to login using your UC username and password (the same that you would use for email.)

In addition to being incredibly powerful yet easy to use, Canvas includes useful free mobile applications that make our new learning management system available and functional wherever you are, at your convenience. From submitting assignments through responding to a discussion via video, audio, or text – right from your smart phone or tablet. Visit Apple iTunes or Google Play to download the app for your device.

For more information about Canvas, visit the student video orientation as well as the online Canvas help.

 

Q: 
What software is available on campus computers?
A: 

Please see the Software Availability page.

Q: 
What software is recommended for student computers?
A: 

Please see the Software Availability page.

Q: 
What anti-virus software do you require or recommend?
A: 

Unity College provides Microsoft System Center Endpoint Protection anti-virus software to students, faculty, and staff free of charge. Students using PCs on the campus network are required to use this anti-virus software to connect. Please see the student network setup page at https://snap.unity.edu for more information, and download links.

Q: 
How can I download music and movies? Can I use peer-to-peer file sharing applications (like BitTorrent, LimeWire or Kazaa)?
A: 

The use of peer to peer file sharing applications is prohibited on the College network. Please refer to our policies for more information. Legal downloads are permitted, however.

Q: 
How can I install Microsoft Office on my personal computer, tablet or phone?
A: 

Students and employees are licensed and able to download Microsoft Office 365 applications, including Word, Excel, PowerPoint, OneNote and Lync on up to 5 personal devices. 

This subscription service licensing is available to you while you are a Unity College student or employee.  OneDrive is also included in this package.  OneDrive is cloud-based storage that allows you to easily access and share your files from any of your Office-connected devices.

How to Install Office 365 and Office 365 Pro/Plus:

  • For mobile devices (tablets and smartphones): 
    • Simply go to either the Apple App Store or the Google Play Store and search for “Word”, “Excel”, “PowerPoint”, “OneNote” or “Lync” – these are free applications published by Microsoft.  Once you’ve found each app you want and have installed it, login with your Unity College email address and password to use each application. 
  • For personal / home computers: 
    • Go to https://login.microsoftonline.com/ and login with your Unity College email address and password.  Click “PC & Mac” and click the “Install” button.  The Office application will download and install to your computer. 
    • We also still offer the option of purchasing one licensed copy of the latest Microsoft Office version (2013 for PC or 2011 for Mac) or Windows upgrade on DVD for installation on your computer.  Visit our Bookstore to purchase this media.  There is no reason to purchase the media if you use the download option above.

 

Q: 
How do I access the alumni email system?
A: 

Use this address: https://www.google.com/a/alumni.unity.edu 

(This link is also available from the "Quick Picks" pages.)

Q: 
What is Google Apps for Education and how can I use it?
A: 

Google Apps for Education (GAE) is comprised of managed Google accounts for Google Drive / Docs, Sites, etc. This allows all students, faculty and staff managed access to Google services using your Unity account.

How to access your GAE managed account for the first time:

After changing your password, visit https://www.google.com/a/unity.edu and login with your Unity email address and password.  (This link is also located under the "Quick Picks" section on the Unity web page.)  If you find that you are unable to login to Google Apps, first try changing your password on the network in order to login to your Google Apps account.

 

For faculty and staff: Google Drive IS and IS NOT…

Google Drive (formerly Google Docs) IS a great tool for many classroom collaboration activities in which documents can be easily shared with students and/or instructors, allowing for concurrent document editing, etc.

Google Drive IS suitable for SOME inter and intra departmental document collaboration activities (see below.)

Google Drive IS NOT suitable for long term document storage or document archiving needs in which documents must survive beyond a particular staff or faculty member leaving College employment. At the same time, former employees will not have access to their documents after leaving the College unless they have downloaded a copy of the personal documents that they want to keep.

Google Drive IS NOT a suitable location for storing or collaborating on documents that you cannot afford to lose. Google Drive documents and sites are NOT backed up and are NOT generally recoverable. If you accidentally delete a document or site from your GAE account, it cannot be recovered by IT staff.

Google Drive IS NOT currently a suitable location for storing or collaborating on sensitive or confidential information that may be protected by FERPA, HIPAA, or other information security requirements. Additionally, per Google policy, this data may be stored outside of the United States.

Google uses a method of continuous product development in which minor interface changes happen every month. We’ll try to notify you ahead of time in the event of major / breaking changes, however please note that we will have no control over most of these changes. 

Q: 
What printing options are available to students?
A: 

As part of the student technology fee, students are provided with a $50 printing credit each semester.  This printing credit does not accrue and is a "use it or lose it" credit.  Students can track print credit usage and purchase additional credits online using our PaperCut system.  Students can also upload documents to print from any device with a web browser using the "Web Print" capabilities of the PaperCut system.  Students can also print easily from Google Android/ChromeBook and Apple iOS devices (see the FAQ entry for titled "How can I print from my personal device?" for more info.)

Q: 
How can I print from my personal device?
A: 

There are three methods available:

  1. Web Print from any device with a web browser.  (No setup or drivers required.)
    1. Save your document as a PDF or standard Office format.  
    2. Login to PaperCut, choose Web Print, and you will be guided through uploading your document and selecting your printer.  
  2. Print using Google Cloud Print.  (Limited setup, easy to use after configuring.)
    1. On computers, it works best if you are loffed into your Unity College Google Apps account using Google Chrome.  (Alternatively, you can link your personal Google GMail account to your Unity College account using an email authentication process.)
    2. To setup a Google Cloud Printer, you will need the link to one of our Google Cloud Printers.  These are published on UCommunicate / SharePoint here.
    3. If you connect to the Gogle Cloud Print using your Unity College Google Apps account, your document will print shortly after sending a print job to it.  If you are using your personal Google account, the PaperCut system will email you at your personal address and ask you to authenticate with your Unity College account before printing your document.
  3. Print directly from your Apple iOS device.  (Very easy to setup and use.)
    1. Download the PaperCut iOS printing profile and install it on your Apple iOS device.
    2. Find the "Printing" app installed in step 1 and enter your Unity College username and password.  
    3. Using the “upload” icon in your iOS application, select Print, and choose your printer from the list.  (You can send jobs to the printer without the app, but they will not print without installing the PaperCut application and authenticating with the print server.)
 For more information, and the links for the Google Cloud Printers, log on and see this guide on  UCommunicate / SharePoint
Q: 
What is the large format photo printer in the library capable of and how do I use it?
A: 

This printer is an HP DesignJet Z6200 with Postscript option.

Selecting:

  • \\print1\Lib-LargeFormat-PS3  (For PostScript printing - recommended for best quality)
  • \\print1\Lib-LargeFormat-HPGL2  (Alternate, non-PostScript driver)

Capabilities:

  • Fast, high quality photo printing - up to 2400 x1200 DPI at up to 1,500 square feet per hour.
  • Printing on rolls from 11 inches to 42 inches wide and up to 150 feet long of the following mediums:
    • coated and bond papers for everyday prints, working comps and design proofs.
    • “every day” and professional satin and gloss photo papers for photo printing.
    • museum-quality and mid-grade artist canvas.
    • clear and backlit films and self-adhesive polypropylene films suitable for indoor POP displays, posters and banners.
    • indoor/outdoor adhesive vinyl suitable for suitable for event signage and vehicle or floor graphics.
    • durable tear-resistant matte polypropylene film suitable for indoor/outdoor applications.
    • Dupont Tyvek, opaqe scrim PVC and HDPE reinforced banner papers for durable indoor/outdoor signage.

Cost:

  • Printing to the large format photo printer costs $1.50 per square inch on standard paper.
  • Departments can choose to purchase specialty paper rolls as needed - contact the Bookstore for additional information.

Fonts:

A number of fonts are installed and available for use on the large format photo printer. If you want to use a font that does not appear on this list, you must make sure that your application embeds the font information in the PostScript document that it generates; otherwise, your document may not print as you expect.

Page Size:

We recommend students use the PowerPoint templates available via the Library for all student conference posters. 

To conserve paper for print jobs smaller than the 42" paper width, we recommend selecting "Autorotate" from the "Features" menu.

For most posters, we recommend printing as standard ANSI " E " sized pages.  If you need something a bit smaller, look at the other ANSI standard size options first, before creating a custom size.

For custom sizes, note that the large format photo printer can print on rolled paper, up to 42" wide, but it cannot print to the edges.  You should set your shorter dimension to be less than 41.5". Your longer dimension can be several feet, for example 72".  Most software applications have maximum page-size limitations to consider when designing your project.  If you want to print a poster larger than your software program allows, you can set the longer dimension to the maximum allowed value and then rescale the poster at print time. It is important to set the shorter dimension small enough so the rescaled poster will fit on the paper, i.e, rescaled dimension <= 41.5.

Custom Size Example: 

You want to print a six-foot poster (72") using PowerPoint, which has a page-size limitation of 56".

  • Set PowerPoint page size to:
            long dimension = 56 inches
            short dimension = 41.5 * 56 / 72 = 32.25 inches
  • Print using a printer page size of:
            long dimension = 56 * 72 / 56 = 72 inches
            short dimension = 32.25 * 72 / 56 = 41.46 inches
  • Create your poster:
    • Using PowerPoint 2010, open a new document. 
    • From the Design tab, choose Page Setup.
    • Enter your calculated poster dimensions.
  • Design / edit your poster.
  • Print your poster:
    • From the Office icon, select Print.
    • Select the "Lib-LargeFormat-PS3" printer from the printer list.
    • Select "Print Properties" and choose the correct document size from the Paper/Quality menu to match dimensions chosen above.
Q: 
How can I subscribe to receive email alert notifications for new posts in SharePoint sites like UCommunicate?
A: 

Subscribe to and manage your email alerts in the SharePoint system:

  1. Login to the SharePoint Intranet.
  2. Visit the SharePoint site that you want to receive alerts on (for example, UCommunicate.)
  3. Click on your name in the top right corner and choose "My Settings" from the drop-down menu.
  4. Select "My Alerts"
  5. Here, you can add, modify and delete alerts for this site.  If you add a new alert, you'll get an email summary of the change.
Q: 
How can I forward my campus ShoreTel phone voice-mail messages to my email?
A: 

There are two ways to do this:

Using ShoreTel Communicator web application from any computer on campus and Macs:

  1. Go to https://vmail.unity.edu 
  2. Go to “More” at the top of the screen, and select “Preferences”
  3. In the Preferences window, under “Voice Mail”, select the pull-down beside “Notification delivery options” and select “Email wav file”
  4. Select whether you would like the email delivery to also “Mark delivered message as Heard” (stops the red light from blinking), and make sure your email address is correct
  5. Click “Save”

Using the ShoreTel Communicator Windows application:

  1. Open the ShoreTel Communicator application
  2. Click the orange "S" at the top left corner and select "Options"
  3. Select "Voice Mail" on the left.
  4. Select the pull-down beside “Notification delivery options” and select “Email wave file”
  5. Select whether you would like the email delivery to also “Mark delivered message as Heard” (stops the red light from blinking), and make sure your email address is correct in the "deliver to" field
  6. Click “OK”
Q: 
How do I view and retrieve messages from spam quarantine?
A: 

You will receive a notification message once a week for each email address from Exchange Online Protection, listing the messages that were tagged as spam/junk and not delivered normally. 

While it is a very rare occurrence with this system, occasionally, a message will be falsely identified as junk/spam.  Every 7 days, you will receive the notification email noted above.  You can review this message list for falsely-identified messages, and take action against those messages that you want to review, following the instructions provided.

Q: 
My instructor is using an iClicker in class. I have a friend that also needs to buy an iClicker for class. Can we share the purchase of a clicker?
A: 

iClickers can be shared only as long as the students sharing the iClicker are not in the same class section, meeting for class at the same time.

 

Q: 
How do I sign an Adobe PDF form with a Unity College CA certificate?
A: 

Using Windows:

  1. College-owned managed Windows machines all have a Unity College CA certificate already installed and ready to use – move on to step 2.  
  2. Use Adobe Reader (or Adobe Acrobat) to open the PDF file.  (This software is already installed on college-owned managed Windows machines.
  3. Using Adobe Reader or Acrobat, simply click on the appropriate signature field and sign the document with your Unity College CA certificate.  It will require you to save the document as part of the signature process – simply choose a new name for the signed document.  

Using Mac OS X:

  1. Add the Unity College CA certificate to your keychain.  This is a one-time operation.  If you have already done this, move on to step 2.  
    1. Use Safari (not Chrome or Firefox) to go to https://ca1.campus.unity.edu/certsrv (available from on campus only) Choose to trust the certificate presented.
    2. Login with your Unity College domain account.  
    3. Choose Request Certificate.  Then choose User Certificate, and click Submit.  Download the certificate.
    4. Click on the certificate to add it to your keychain.
  2. Use Adobe Reader (or Adobe Acrobat) to open the PDF file (Mac Viewer will NOT work – this software is installed on all college-owned Macs.  Or, you can download the Adobe Reader for free from http://get.adobe.com/reader/)  
  3. Using Adobe Reader or Acrobat, simply click on the signature field and sign the document with your Unity College CA certificate.  It will require you to save the document as part of the signature process – simply choose a new name for the signed document.