Information Technology

IT Frequently Asked Questions (FAQs)

See below for answers to technology related questions.

Q: 
How do I change my network / email password?
A: 

Here are two easy ways to change your password:
•Login to your campus email account using Outlook Web Access, click on “Options” in the top right corner, then click on “Change Password” on the left side of the page.
•From any College lab/cluster PC or terminal, hit ctrl-alt-del and select “Change Password.”

Keep in mind that your password must meet the following complexity requirements:
•Your password cannot contain your name or username (e.g. "John Smith" or "jsmith").
•Your password must be at least 6 characters in length.
•Your passwords must contain characters from three of the following four categories:
•Uppercase characters
•Lowercase characters
•Base 10 digits (0 through 9)
•Nonalphanumeric characters (e.g. # $ - ?)

Q: 
How can I login to network based resources like UCommunicate / SharePoint, SNAP, etc?
A: 

Some systems require your username to be entered with the domain name pre-pended.  Our domain name is "campus", so your username would need to be entered like "campus\username"  (Note the direction of the back-slash is important!)  On personal systems, you may need to click "other user" in order to login with this format.

Q: 
How do I connect to the wireless network?
A: 

See the student network setup page at https://snap.unity.edu.

Q: 
Do you recommend computer specifications for first year students?
A: 

We strongly recommend a laptop computer with the following minimum specifications:

Windows / PC:
•Windows 8
•Intel Core i5, 2.7 GHz or faster CPU
•4GB RAM or more
•128GB or larger hard drive
•Wireless network ready
•4 year next business day warranty that includes accident coverage (for theft insurance, review your homeowners insurance policy coverage.)
•Suitable carrying case

Apple / Mac:
•MacBook Air or MacBook Pro
•Intel Core i5, 2.7 GHz or faster CPU
•4GB RAM or more
•128GB or larger hard drive
•Wireless network ready
•Apple Care extended warranty (for theft insurance, review your homeowners insurance policy coverage.)
•Suitable carrying case

Q: 
Do you have a laptop purchase program?
A: 

Unity College does not have a purchase program with a specific vendor. Students should choose a laptop model that best fits their needs. Please see the recommended minimum specifications, above.

Q: 
What services are available to students?
A: 

Please see the Student Services page.

Q: 
Can I play online games using my personal computer on the college network? (such as World of Warcraft)
A: 

Most online computer games will function just fine on the campus network. If you experience a problem using a particular game on the network, please contact us and we’ll try to help. Please note that a few games require network system changes that we are unable to accommodate.

Q: 
Can I use my Internet-enabled gaming console on the college network? (such as Xbox)
A: 

Yes. Please visit https://snap.unity.edu to register your device.

Q: 
Do you support other wireless devices like mobile phones and tablets?
A: 

Yes. Please visit https://snap.unity.edu to register your device.

Q: 
Will you fix my computer?
A: 

Please see our Personal Device Support Policy.

Q: 
What software is available on campus computers?
A: 

Please see the Software Availability page.

Q: 
What software is recommended for student computers?
A: 

Please see the Software Availability page.

Q: 
What anti-virus software do you require or recommend?
A: 

Unity College provides Microsoft System Center Endpoint Protection anti-virus software to students, faculty, and staff free of charge. Students using PCs on the campus network are required to use this anti-virus software to connect. Please see the student network setup page at https://snap.unity.edu for more information, and download links.

Q: 
Do you offer software for purchase at academic prices?
A: 

Software is available through the Unity College Bookstore at academic prices.  Our Microsoft campus agreement provides Windows and Office to students and employees for less than you can get it anywhere else.

Q: 
How can I download music and movies? Can I use peer-to-peer file sharing applications (like BitTorrent, LimeWire or Kazaa)?
A: 

The use of peer to peer file sharing applications is prohibited on the College network. Please refer to our policies for more information. Legal downloads are permitted, however.

Q: 
How do I access the CAMS Student Portal?
A: 

Use this link to access the CAMS Student Portal.

(This link is also available from the "Quick Picks" pages.)

Q: 
How do I access the alumni email system?
A: 

Use this address: https://www.google.com/a/alumni.unity.edu 

(This link is also available from the "Quick Picks" pages.)

Q: 
What is Google Apps for Education and how can I use it?
A: 

Google Apps for Education (GAE) is comprised of managed Google accounts for Google Drive / Docs, Sites, etc. This allows all students, faculty and staff managed access to Google services using your Unity account.

How to access your GAE managed account for the first time:

After changing your password, visit https://www.google.com/a/unity.edu and login with your Unity email address and password.  (This link is also located under the "Quick Picks" section on the Unity web page.)  If you find that you are unable to login to Google Apps, first try changing your password on the network in order to login to your Google Apps account.

 

How to merge an old / existing @unity.edu un-managed Google Docs account with your new GAE managed account:

If you did not previously have a Google Docs or Sites account using your @unity.edu email address, you can skip this!

If you already had an @unity.edu Google Docs or Sites account prior to June 1st, 2012, you now have a conflicting account and you will need to migrate any existing data from the old account that you want to keep to a different account, since only one @unity.edu Google Apps account (the managed account) can exist. 

Unfortunately, due to limitations with the Google system, this merge is not seamless. There are many restrictions on the conflicting account merge tool. The most important limitation is that you are unable to move documents / sites into an existing account. (You can, however, create a NEW @gmail.com account and merge all of your existing data into that, if you’d like to merge the data out.) There is a workaround though… To merge into an existing account, Google recommends that you instead SHARE your old documents and sites from the old account with the new account. The following steps will guide you through the sharing process.

  1. First, complete the procedure above that outlines how to access your new GAE account for the first time.
  2. Sign out of the new account.
  3. Visit https://accounts.google.com and login with your OLD account credentials (ie., use your @unity.edu email address as the username and the previous password that you had configured for your Google account.)
  4. Upon logging in to the old account, you should be presented with information about the conflicting account status. In this screen, you should be presented with an option to merge the two accounts or to "Do this later", at the bottom of the screen. Click "Do this later" and you will be presented with temporary access to your old account.
  5. Migrate Google Docs
    1. Click Documents in the navigation bar at the top to access Google Docs.
    2. Select all of the documents using the checkbox at the top of the list.
    3. Just in case: Download a copy of the documents that you want to keep to a ZIP archive file.
    4. Share the documents with your new account (enter your @unity.edu account to share with and make sure to give yourself editing permissions.)
    5. For any files that you do not have editing / sharing permissions on, you will not be able to share them with your new account. This is ok - you downloaded a backup copy, above, right? If you still need the document, you may want to just ask the owner to re-share the document with you.
    6. Login to your NEW account (see above for how) and check to make sure the documents are listed under “Shared with me”
  6. If you have Google Sites to migrate, use the following instructions:
    1. Login to Google Apps as with an account that is an owner of the site (ie., our old @unity.edu personal account if you have not shared the site with your new account.)
    2. Go to Site Actions, Manage Site in the upper right-hand corner. 
    3. Click “Copy this Site” button (located below Site Description and Landing Page and before Statistics)
    4. Create a new name for the new site. (This name must be unique across the College.)
    5. After confirming the new site works, you should delete the old site.

 

For faculty and staff: Google Drive IS and IS NOT…

Google Drive (formerly Google Docs) IS a great tool for many classroom collaboration activities in which documents can be easily shared with students and/or instructors, allowing for concurrent document editing, etc.

Google Drive IS suitable for SOME inter and intra departmental document collaboration activities (see below.)

Google Drive IS NOT suitable for long term document storage or document archiving needs in which documents must survive beyond a particular staff or faculty member leaving College employment. We currently have very limited management control in transitioning Google objects from one employee to another. (At the same time, former employees will not have access to their documents after leaving the College unless they have downloaded a copy of the documents that they want to keep.)

Google Drive IS NOT a suitable location for storing or collaborating on documents that you cannot afford to lose. Google Drive documents and sites are NOT backed up and are NOT generally recoverable. If you accidentally delete a document or site from your GAE account, it cannot be recovered by IT staff.

Google Drive IS NOT currently a suitable location for storing or collaborating on sensitive or confidential information that may be protected by FERPA, HIPAA, or other information security requirements. Additionally, per Google policy, this data may be stored outside of the United States.

Google uses a method of continuous product development in which minor interface changes happen every month. We’ll try to notify you ahead of time in the event of major / breaking changes, however please note that we will have no control over most of these changes. 

Q: 
My instructor is using an iClicker in class. I have a friend that also needs to buy an iClicker for class. Can we share the purchase of a clicker?
A: 

iClickers can be shared only as long as the students sharing the iClicker are not in the same class section, meeting for class at the same time.

Q: 
What is the large format photo printer in the library capable of and how do I use it?
A: 

This printer is an HP DesignJet Z6200 with Postscript option.

Selecting:

    • \\print1\Lib-LargeFormat-PS3  (For PostScript printing - recommended for best quality)
    • \\print1\Lib-LargeFormat-HPGL2  (Alternate, non-PostScript driver)

Capabilities:

    • Fast, high quality photo printing - up to 2400 x1200 DPI at up to 1,500 square feet per hour.
    • Printing on rolls from 11 inches to 42 inches wide and up to 150 feet long of the following mediums:
      • coated and bond papers for everyday prints, working comps and design proofs.
      • “every day” and professional satin and gloss photo papers for photo printing.
      • museum-quality and mid-grade artist canvas.
      • clear and backlit films and self-adhesive polypropylene films suitable for indoor POP displays, posters and banners.
      • indoor/outdoor adhesive vinyl suitable for suitable for event signage and vehicle or floor graphics.
      • durable tear-resistant matte polypropylene film suitable for indoor/outdoor applications.
      • Dupont Tyvek, opaqe scrim PVC and HDPE reinforced banner papers for durable indoor/outdoor signage.

Cost:

    • Student printing to the large format photo printer costs $6 per print job on standard paper.
    • Faculty/staff/work-study printing to the large format photo printer is charged at $0.01 per square inch to the department budget on standard paper. Departments can choose to purchase specialty paper rolls as needed - contact the Bookstore for additional information.

Fonts:

A number of fonts are installed and available for use on the large format photo printer. If you want to use a font that does not appear on this list, you must make sure that your application embeds the font information in the PostScript document that it generates; otherwise, your document may not print as you expect.

Page Size:

We recommend students use the PowerPoint templates available via the Library for all student conference posters. 

To conserve paper for print jobs smaller than the 42" paper width, we recommend selecting "Autorotate" from the "Features" menu.

For most posters, we recommend printing as standard ANSI " E " sized pages.  If you need something a bit smaller, look at the other ANSI standard size options first, before creating a custom size.

For custom sizes, note that the large format photo printer can print on rolled paper, up to 42" wide, but it cannot print to the edges.  You should set your shorter dimension to be less than 41.5". Your longer dimension can be several feet, for example 72".  Most software applications have maximum page-size limitations to consider when designing your project.  If you want to print a poster larger than your software program allows, you can set the longer dimension to the maximum allowed value and then rescale the poster at print time. It is important to set the shorter dimension small enough so the rescaled poster will fit on the paper, i.e, rescaled dimension <= 41.5.

Custom Size Example: 

You want to print a six-foot poster (72") using PowerPoint, which has a page-size limitation of 56".

      • Set PowerPoint page size to:
                long dimension = 56 inches
                short dimension = 41.5 * 56 / 72 = 32.25 inches
      • Print using a printer page size of:
                long dimension = 56 * 72 / 56 = 72 inches
                short dimension = 32.25 * 72 / 56 = 41.46 inches
      • Create your poster:
        • Using PowerPoint 2010, open a new document. 
        • From the Design tab, choose Page Setup.
        • Enter your calculated poster dimensions.
      • Design / edit your poster.
      • Print your poster:
        • From the Office icon, select Print.
        • Select the "Lib-LargeFormat-PS3" printer from the printer list.
        • Select "Print Properties" and choose the correct document size from the Paper/Quality menu to match dimensions chosen above.

 

Q: 
How can I subscribe to receive email alert notifications for new posts in SharePoint sites like UCommunicate?
A: 

Subscribe to and manage your email alerts in the SharePoint system:

  1. Login to the SharePoint Intranet.
  2. Visit the SharePoint site that you want to receive alerts on (for example, UCommunicate.)
  3. Click on your name in the top right corner and choose "My Settings" from the drop-down menu.
  4. Select "My Alerts"
  5. Here, you can add, modify and delete alerts for this site.  If you add a new alert, you'll get an email summary of the change.
Q: 
How can I forward my campus ShoreTel phone voice-mail messages to my email?
A: 

There are two ways to do this:

Using ShoreTel Communicator web application from any computer on campus and Macs:

  1. Go to https://vmail.unity.edu 
  2. Go to “More” at the top of the screen, and select “Preferences”
  3. In the Preferences window, under “Voice Mail”, select the pull-down beside “Notification delivery options” and select “Email wav file”
  4. Select whether you would like the email delivery to also “Mark delivered message as Heard” (stops the red light from blinking), and make sure your email address is correct
  5. Click “Save”

Using the ShoreTel Communicator Windows application:

  1. Open the ShoreTel Communicator application
  2. Click the orange "S" at the top left corner and select "Options"
  3. Select "Voice Mail" on the left.
  4. Select the pull-down beside “Notification delivery options” and select “Email wave file”
  5. Select whether you would like the email delivery to also “Mark delivered message as Heard” (stops the red light from blinking), and make sure your email address is correct in the "deliver to" field
  6. Click “OK”
Q: 
What is Canvas and how do I use it?
A: 

Canvas is our learning management system.  Your instructor may be using Canvas to distribute course materials like syllabi, readings, etc.  They may also ask you to participate using Canvas by way of submitting assignments, participating in discussions, taking quizzes, etc.  Your instructor will guide you through this as well as set expectations for using Canvas in each course.   

Canvas augments our CAMS student information system and replaced the “My Courses” components of the CAMS portals for the Fall 2013 semester. The CAMS student portal still functions as the primary interface for course selection, registration, enrollment, official grades, etc. Speaking of grades, you should know that final grades available through Canvas are NOT official grades for your course. All official grades will remain recorded in the CAMS portal system.

Students can access the Canvas LMS via the Unity College website "quick links" area or directly, via this link. You will need to login using your UC username and password (the same that you would use for email.)

In addition to being incredibly powerful yet easy to use, Canvas includes useful free mobile applications that make our new learning management system available and functional wherever you are, at your convenience. From submitting assignments through responding to a discussion via video, audio, or text – right from your smart phone or tablet. Visit Apple iTunes or Google Play to download the app for your device.

For more information about Canvas, visit the student video orientation as well as the online Canvas help.

 

Q: 
How do I view and retrieve messages from spam quarantine?
A: 

You will receive a notification message once a week for each email address, listing the messages that were tagged as spam/junk and not delivered normally. 

While it is a very rare occurrence with this system, occasionally, a message will be falsely identified as junk/spam.  Below are two methods built-in to the new system that will allow you to manage messages that are tagged as junk/spam and not delivered to your inbox.

  • Every 7 days, you will receive the notification email noted above.  You can review this message list for falsely-identified messages, and take action against those messages that you want to review, following the instructions provided. 
  • If you suspect a message that you are expecting to receive has been tagged as junk/spam inadvertently, you can login to the FOPE quarantine service and retrieve the message before the bulk notification arrives.  For information on how to do this, please refer to the following link:  http://technet.microsoft.com/en-us/library/ff715009.aspx
Q: 
How do I sign an Adobe PDF form with a Unity College CA certificate?
A: 

Using Windows:

  1. College-owned managed Windows machines all have a Unity College CA certificate already installed and ready to use – move on to step 2.  
  2. Use Adobe Reader (or Adobe Acrobat) to open the PDF file.  (This software is already installed on college-owned managed Windows machines.
  3. Using Adobe Reader or Acrobat, simply click on the appropriate signature field and sign the document with your Unity College CA certificate.  It will require you to save the document as part of the signature process – simply choose a new name for the signed document.  

Using Mac OS X:

  1. Add the Unity College CA certificate to your keychain.  This is a one-time operation.  If you have already done this, move on to step 2.  
    1. Use Safari (not Chrome or Firefox) to go to https://ca1.campus.unity.edu/certsrv (available from on campus only) Choose to trust the certificate presented.
    2. Login with your Unity College domain account.  
    3. Choose Request Certificate.  Then choose User Certificate, and click Submit.  Download the certificate.
    4. Click on the certificate to add it to your keychain.
  2. Use Adobe Reader (or Adobe Acrobat) to open the PDF file (Mac Viewer will NOT work – this software is installed on all college-owned Macs.  Or, you can download the Adobe Reader for free from http://get.adobe.com/reader/)  
  3. Using Adobe Reader or Acrobat, simply click on the signature field and sign the document with your Unity College CA certificate.  It will require you to save the document as part of the signature process – simply choose a new name for the signed document.